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Occasionally, packages are sent back to us as undeliverable.
- There are various factors that can cause a package to be returned as undeliverable:
- The address might be incorrect or outdated. Generally, the courier will hold the package for a certain duration before returning it to us. It is crucial to confirm the address thoroughly when placing your order.
- If an incorrect shipping address was submitted and the order has already shipped, please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that it’s not guaranteed as all sales are final and refunds can not be granted.
- If an incorrect shipping address was provided in your order and you contacted us before the order shipped submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!
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- If it’s simply a typographical error, such as "Loa Angeles, CA, 90210," there’s a good chance your local post office can still identify the correct address. Please reach out to them for assistance.
- If the street name, zip code, or city is incorrect, we will reach out to your local post office to make the necessary adjustments. If this is no longer feasible, we will arrange to send a replacement.
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- Our system might not recognize how the address was entered, or the package may have been assigned to a carrier that cannot deliver to that location.
- You may have used a restricted address. Sending orders to prisons, correctional institutions, or similar places might result in specific restrictions regarding the products and/or carriers involved.
- The carrier made an unsuccessful attempt to deliver. Many carriers will try to deliver packages multiple times; if they cannot complete the delivery, they will return the package to us.
- The recipient might have refused delivery. If a gift recipient is caught off guard, they may decline a package if they believe it was sent to them by mistake.
- The address might be incorrect or outdated. Generally, the courier will hold the package for a certain duration before returning it to us. It is crucial to confirm the address thoroughly when placing your order.
- We cannot reship orders that carriers return to us as undeliverable for the reasons mentioned above, except for clause 1.1.3 above. If you still want to purchase the same item/s, place a new order on our website.
- There are various factors that can cause a package to be returned as undeliverable:
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.