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Late Deliveries
- Although most packages arrive as scheduled, some may be delayed.
- Potential reasons for delayed deliveries include:
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Incorrect or incomplete address details, such as missing apartment, building, floor, or unit number.
- If the address in your Order Confirmation email is correct, please check Shipping and Delivery.
- If the address in your Order Confirmation email is incorrect, we are unable to change it.
- Please contact your local post office to update the address. We've compiled some of the Carrier Contact Information here.
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Severe weather conditions
- Extreme weather events like storms, tsunamis, tornadoes, snowstorms, and heat waves can delay deliveries. Couriers face difficulties during such conditions, similar to other services. Stay updated on weather conditions through local news. If your local post office reports severe weather, expect potential delays. We appreciate your understanding in these circumstances.
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International customs procedures
- If your package is delayed in customs, please allow time for the clearance process to be completed.
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Incorrect or incomplete address details, such as missing apartment, building, floor, or unit number.
- Potential reasons for delayed deliveries include:
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.